Preston families receive help on cutting their energy bills

Hard-pressed families in Preston, who are in fuel poverty and struggle to prioritize which bill to pay first, have received some much needed help from the Preston’s Citizens Advice Bureau as part of the Big Energy Saving Week, a recent news report in the local media has been able to find.

As part of this initiative, teams were on hand to help families in fuel poverty, with advice on making their homes more efficient or help applying for grants.

The experts say many cases of fuel debt are because of estimated bills, meaning when families are later given accurate readings, they are unable to pay.

Energy debt adviser Caroline Cameron says: “We’ve never had as much issue with priority debt as we do now.

“Council tax arrears never used to be such a high percentage.

“What we would find is people would come in with non-priority debts, they would be managing the priority debts like council tax, gas, water, they would mainly be catalogues and store cards. Since the council tax changes came in, everybody has to pay council tax.”

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